As DVS Logistics, we have a rigorous quality management system to maintain our leading position in the industry and provide the highest quality service to our customers. Our quality policy is based on ensuring customer satisfaction and aiming for continuous improvement and perfection.
1. Customer Focus: We shape every decision and action in line with the needs and expectations of our customers. Our basic principle is to provide services that exceed our customers' expectations, to facilitate their business processes and to provide the most appropriate and effective solutions to their logistics needs. We carefully evaluate customer feedback and constantly improve our services according to this feedback.
2. Continuous Improvement: We are committed to constantly reviewing our business processes and improving them with innovative approaches and technological developments. We regularly review our quality management system and constantly work to comply with industry standards and international best practices. This process aims to maximize customer satisfaction by constantly improving our service quality.
3. Teamwork and Training: We emphasize the importance of teamwork and continuous training to ensure high quality standards. We support the professional and personal development of our employees and equip them with the most up-to-date information in the industry. We believe that every employee is a part of our quality policy and we encourage them accordingly.
4. Compliance with International Standards: We fully comply with international standards on quality management. By strictly adhering to ISO and similar quality management systems standards, we meet and maintain the highest standards in the industry.
5. Security and Environmental Awareness: We give priority to security and environmental protection standards in our business processes. We adopt practices that minimize environmental impact and maximize safety. This is important not only in terms of compliance with legislation, but also as part of our understanding of social responsibility and sustainability.
6. Transparency and Ethical Values: We attach great importance to transparency and ethical values in our way of doing business. This includes honest and open communication in our relationships with our customers, business partners and employees. High ethical standards and transparent business practices are adopted in all our business processes.
7. Technology and Innovation: Technology and innovation are at the center of our quality policies. By following the latest technological developments, we make our logistics processes more efficient, faster and safer. In addition to providing better service to our customers, this also helps reduce operational costs and reduce environmental impact.
8. Risk Management: Our quality management system includes proactively identifying and managing potential risks. This approach helps prevent possible disruptions in our business processes and ensure continuous operational excellence. Risk management is a critical element to ensure business continuity and customer satisfaction.
9. Customer Relations: Strengthening and constantly improving customer relations is a fundamental part of our quality policies. We aim to create value by establishing long-term, mutually beneficial relationships with our customers as their logistics partner. This approach increases customer loyalty and the sustainability of our business.
10. Social Responsibility and Compliance: Social responsibility and legal compliance are an integral part of our quality policies. Taking our responsibilities towards society and the environment seriously, we are committed to meeting ethical standards and legal requirements in all our business processes.
As DVS Logistics, we see our quality policies not only as a management tool, but also as a reflection of our corporate values and vision. These policies are key elements that differentiate us from other players in the industry and enable us to serve our customers as a valued partner.